Refund policy

RETURNS & REFUNDS

At ShindigsDNB, we want you to be happy with your order.

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, items must be:

• Unworn, unused and in original condition  
• With tags attached  
• In original packaging where applicable  
• Accompanied by proof of purchase

To request a return, contact us at shindigsdnb@gmail.com with your order number and reason for return.

Approved returns should be sent to the following address:

Matt Trotman  
1 Lime Road  
Southam  
Warwickshire  
CV47 1EQ  
United Kingdom

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, faulty, or you receive the wrong product, contact us as soon as possible at shindigsdnb@gmail.com so we can put it right.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Sale or clearance items  
• Gift cards  
• Custom or made-to-order products (where applicable)

If you're unsure whether your item qualifies, get in touch before returning it.

EXCHANGES

If you’d like a different size or item, the quickest option is to return the original item (once approved) and place a new order.

RETURN SHIPPING

Unless an item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

Where a return is approved due to a fault or fulfilment error, return postage costs will be covered by us.

EU 14-DAY COOLING OFF PERIOD

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with consumer regulations.

Returned items must still be unworn, unused, with tags attached and in original packaging, with proof of purchase.

REFUNDS

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days (please allow additional time for your bank or card provider to process this).

If more than 15 business days have passed since approval and you haven’t received your refund, please contact:

shindigsdnb@gmail.com